Rec+ Frequently Asked Questions
Quick answers about programs, memberships, rentals, payments, onboarding, security, and more.
What is Rec+ and who is it designed for?
A unified, mobile-first platform for cities, universities, and private recreation organizations.
Rec+ manages programs, memberships, facility rentals, leagues, and payments in one system with staff tools and citizen self-serve. It’s built for municipal parks & rec teams, campus recreation, and private facilities.
How does Rec+ help manage programs and memberships?
Build sessions, fees, eligibility, and discounts—then track rosters, attendance, and refunds.
- Program builder with schedules, capacities, waitlists, and prerequisites
- Memberships with passes, renewals, auto-pay, and family accounts
- Real-time reporting and exportable audit trails
How can municipalities use Rec+ for parks and recreation?
Run programs, drop-ins, rentals, and events with reporting and audit trails.
City teams configure registration rules, approvals, fee assistance, and facility calendars. Staff dashboards surface exceptions, refunds, and holds with permissions and logs for compliance.
Does Rec+ support campus recreation and intramurals?
Yes—SSO, student eligibility, leagues, and facility booking for campus life.
Supports eligibility by term/role, and manages leagues, tournaments, and equipment checkout with swipe-friendly check-in.
How do facility rentals and calendars work?
Conflict-free booking with setup/teardown buffers, approvals, and dynamic pricing.
Attach rules (age, insurance, resident rates), automate deposits, and collect documents/waivers. Admins can override and log changes with reason codes.
What payment methods and finance tools are supported?
Cards and bank payments with refunds, installments, and finance exports.
Support for major cards, ACH (where enabled), installments, promo codes, and fee assistance. Reconcile with payout reports and journal exports to your finance system.
What does onboarding look like and how long does it take?
Discovery, configuration, training, and phased launch—paced to your season.
Most teams complete core setup in 2–6 weeks depending on data complexity, integrations, and seasonal windows. We train admins and frontline staff with role-based materials.
How does Rec+ handle security and privacy?
Role-based access, encryption in transit/at rest, and detailed audit trails.
Least-privilege roles, SSO, MFA (optional), and full change history on sensitive actions. Data processing agreements available; data residency options discussed at contracting.
What membership features are included?
Auto-renewals, family accounts, usage limits, and fast check-in on mobile.
Create tiered passes, resident/non-resident pricing, and benefits (sauna, pool lanes, classes). Track visits and enforce limits automatically at check-in.
Can we enforce prerequisites and manage waitlists?
Yes—age/grade rules, skill prerequisites, and automatic waitlist promotion.
Admins define eligibility logic and overrides. Families receive notifications and have a hold window to confirm promoted spots before they pass to the next person.
Do you support waivers and required documents?
Collect e-sign waivers, insurance certificates, and IDs with expiries.
Attach document requirements to programs, memberships, or rentals. Expiring items trigger reminders and block check-in until renewed (staff override with reason codes).
How are refunds, credits, and transfers handled?
Configure policies and let staff process refunds or credits with logs.
Partial/percentage refunds, credit-on-account, or fee-less transfers subject to capacity and rules. Every action is logged for finance review.
What integrations are available?
SSO, finance exports, and import tooling for historical data.
We connect via standards (SAML/OIDC/CSV/REST where applicable). During onboarding we map legacy fields and provide import templates.
What support and training do we receive?
Admins and frontline staff get role-based training and live launch help.
We include admin workshops, frontline quick-starts, and a searchable help center. Priority channels for launch windows and seasonal surges.
Can private facilities use Rec+?
Yes—class packs, memberships, add-ons, and rental calendars.
Brandable storefronts, add-on sales, and flexible pricing (drop-in vs pack) with unified reporting across locations.
How does Rec+ approach accessibility?
Mobile-first design, keyboard navigation, labels, and readable contrast.
We follow WCAG-informed patterns, semantic HTML, ARIA labeling, and test common assistive scenarios to keep sign-up simple for all users.
How are roadmap decisions made?
We balance customer input with platform vision; major shifts require CEO approval.
Requests are scored for impact, effort, and alignment. We publish highlights and timelines; sensitive items enter a private beta first.